Alpha® Quality Management

Integrated Management System Philosophy

The Corporation

Alpha Assembly Solutions, a MacDermid Performance Solutions Company, employs over 2,800 and is headquartered in Somerset, New Jersey.

A key strategy for Alpha is to lead the electronics industry as a major supplier of materials for Printed Circuit Board (PCB) fabrication, PCB assembly, and semiconductor packaging processes. This strategy includes differentiating from the competition by creating superior value and offering customers products, services, and process support at the highest quality levels. Accordingly, each sector within Alpha is committed to the highest product quality on a consistent basis.   This commitment is aimed at continually setting the industry standard in customer satisfaction. When working together or directly one to one with customers, the sectors of Alpha offer an unparalleled opportunity for customers to improve the efficiency and effectiveness of their manufacturing processes.

Alpha continues to work on achieving high customer satisfaction through registrations to international business standards such as ISO 9001 Quality Management System (QMS), ISO/TS 16949 QMS for automotive customers where required, ISO 14001 Environmental Management System (EMS) and OHSAS 18001 for Occupational Health and Safety (OH&S). In addition, Alpha’s Six Sigma process continues to pay high dividends through sanctioned projects that result in more efficient operations. Commitment to these standards of excellence expands to new facilities after major acquisitions and/or the building of new manufacturing sites.

Emphasis is placed on the process approach, which gives ownership of a business process to those responsible for measuring effectiveness, improving performance, and reporting targets and trends to the respective Sr. Leadership Team. The view of the company’s Sr. Business Leaders is that quality, environmental aspects, and occupational health and safety (OH&S) are embedded and integrated into every function with process owner(s) being responsible for the efficiency and effectiveness of a process under their control. 

At all Alpha factories and distribution centers, it is recognized that Quality is about the characteristics of a product or service that help satisfy customers’ needs on a consistent basis (Customer Satisfaction is the ultimate metric).  All levels of the organization recognize that “Customer Expectations” are vital, and as such, adherence to “Good Business Practices” is the responsibility of all employees (Compliance is Quality).

Fundamental business processes have been established and published as internal standards for use at each Alpha site. These processes address stringent “Stage Gate” protocols for New Product Development (NPD) and Technology Transfer, Supplier Management and Raw Materials Control, Good Laboratory Practices, Optimal Manufacturing Controls for Process Stability, continuous “Internal Audits” to verify and validate system integrity, Corrective/Preventive Action through 8D “Team Oriented Problem Solving”, standardized “Key Performance Indicators” to monitor operational efficiencies, and continual improvement among others.  In addition, an electronic quality, environmental, and OH&S management system continues to be employed at all Alpha facilities to maintained standardized systems of control.  

With regard to management system certifications (i.e. ISO 9001, ISO/TS 16949, ISO 14001, and OHSAS 18001), Alpha has contracted with the “British Standards Institution (BSI) for the global business, which maintains a level of system consistency for each registered site.

Within Alpha, Quality Management System (QMS) certificates to ISO 9001 are regionally based (regional registration schemes) for the Americas, Europe, and Asia-Pacific. In addition, some of Alpha’s sites have also achieved ISO 17025 accreditation (Good Laboratory Practices), which is continuously encouraged.

Six Sigma

In early 2000, Alpha launched the six sigma philosophy across the global organization as a key business strategy. Through various training courses offered to Alpha employees (e.g. Black-Belt, Green-Belt, Lean and DFSS Training), defined projects are sanctioned and assigned to trained individuals.  

Six Sigma is aimed at the near elimination of defects from every product, process, and transaction.  The approach is to define, measure, analyze, improve, and control (DMAIC) and the use of statistical tools that are the foundation to improve business processes.  The main focus is on cost and waste reduction, yield improvements, capacity improvements, and cycle-time reductions, with a heavy emphasis on satisfying customer needs.  Six Sigma is about removing variation in a process with the goal being a yield of 99.9997%.

Alpha Senior Leadership are committed and involved, but most important, we require all managerial levels to identify key business processes that impact the bottom line, measure their effectiveness and efficiency, and initiate improvements through six sigma where warranted.  Lean activities and Design for Six Sigma (DFSS) are also key drivers for Alpha to reduce cost, enhance total customer satisfaction, gain market share, and ultimately improve profitability.

In summary, registrations to our various business systems (ISO 9001, ISO/TS 16949, ISO 14001, and OHSAS 18001) and Six Sigma  initiatives have and continue to drive improved business processes that contribute to sustainable growth for the benefit of all stakeholders. 

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