Integrated Management System Philosophy
Alpha Assembly Solutions, a MacDermid Performance Solutions
Company, employs over 2,800 and is headquartered in Somerset, New
A key strategy for Alpha is to lead the electronics industry as a
major supplier of materials for Printed Circuit Board (PCB) fabrication,
PCB assembly, and semiconductor packaging processes. This strategy
includes differentiating from the competition by creating superior value
and offering customers products, services, and process support at the
highest quality levels. Accordingly, each sector within Alpha is
committed to the highest product quality on a consistent basis. This
commitment is aimed at continually setting the industry standard in
customer satisfaction. When working together or directly one to one with
customers, the sectors of Alpha offer an unparalleled opportunity for
customers to improve the efficiency and effectiveness of their
Alpha continues to work on achieving high customer satisfaction through
registrations to international business standards such as ISO 9001
Quality Management System (QMS), ISO/TS 16949 QMS for automotive
customers where required, ISO 14001 Environmental Management System
(EMS) and OHSAS 18001 for Occupational Health and Safety (OH&S). In
addition, Alpha’s Six Sigma process continues to pay high dividends
through sanctioned projects that result in more efficient operations.
Commitment to these standards of excellence expands to new facilities
after major acquisitions and/or the building of new manufacturing sites.
Emphasis is placed on the process approach, which gives ownership of a
business process to those responsible for measuring effectiveness,
improving performance, and reporting targets and trends to the
respective Sr. Leadership Team. The view of the company’s Sr. Business
Leaders is that quality, environmental aspects, and occupational health
and safety (OH&S) are embedded and integrated into every function
with process owner(s) being responsible for the efficiency and
effectiveness of a process under their control.
At all Alpha factories and distribution centers, it is recognized
that Quality is about the characteristics of a product or service that
help satisfy customers’ needs on a consistent basis (Customer
Satisfaction is the ultimate metric). All levels of the organization
recognize that “Customer Expectations” are vital, and as such, adherence
to “Good Business Practices” is the responsibility of all employees
(Compliance is Quality).
Fundamental business processes have been established and published as
internal standards for use at each Alpha site. These processes address
stringent “Stage Gate” protocols for New Product Development (NPD) and
Technology Transfer, Supplier Management and Raw Materials Control, Good
Laboratory Practices, Optimal Manufacturing Controls for Process
Stability, continuous “Internal Audits” to verify and validate system
integrity, Corrective/Preventive Action through 8D “Team Oriented
Problem Solving”, standardized “Key Performance Indicators” to monitor
operational efficiencies, and continual improvement among others. In
addition, an electronic quality, environmental, and OH&S management
system continues to be employed at all Alpha facilities to maintained
standardized systems of control.
With regard to management system certifications (i.e. ISO 9001,
ISO/TS 16949, ISO 14001, and OHSAS 18001), Alpha has contracted with the
“British Standards Institution (BSI) for the global business, which
maintains a level of system consistency for each registered site.
Within Alpha, Quality Management System (QMS) certificates to ISO
9001 are regionally based (regional registration schemes) for the
Americas, Europe, and Asia-Pacific. In addition, some of Alpha’s sites
have also achieved ISO 17025 accreditation (Good Laboratory Practices),
which is continuously encouraged.
In early 2000, Alpha launched the six sigma philosophy across the
global organization as a key business strategy. Through various training
courses offered to Alpha employees (e.g. Black-Belt, Green-Belt, Lean
and DFSS Training), defined projects are sanctioned and assigned to
Six Sigma is aimed at the near elimination of defects from every
product, process, and transaction. The approach is to define, measure,
analyze, improve, and control (DMAIC) and the use of statistical tools
that are the foundation to improve business processes. The main focus
is on cost and waste reduction, yield improvements, capacity
improvements, and cycle-time reductions, with a heavy emphasis on
satisfying customer needs. Six Sigma is about removing variation in a
process with the goal being a yield of 99.9997%.
Alpha Senior Leadership are committed and involved, but most
important, we require all managerial levels to identify key business
processes that impact the bottom line, measure their effectiveness and
efficiency, and initiate improvements through six sigma where warranted.
Lean activities and Design for Six Sigma (DFSS) are also key drivers
for Alpha to reduce cost, enhance total customer satisfaction, gain
market share, and ultimately improve profitability.
In summary, registrations to our various business systems (ISO 9001,
ISO/TS 16949, ISO 14001, and OHSAS 18001) and Six Sigma initiatives
have and continue to drive improved business processes that contribute
to sustainable growth for the benefit of all stakeholders.